Join Guardoc
We're a small, fast-moving team building AI-powered clinical compliance tools for post-acute care. If you want to work on meaningful problems with direct impact on patient safety — we want to hear from you.
Build Something That Matters
Real Impact
Every feature you ship directly improves documentation quality at nursing facilities. Fewer citations. Safer residents. Happier nurses.
Hard Problems
Clinical AI, real-time EHR integration, regulatory compliance engines, and distributed team workflows. This isn't another CRUD app.
Small Team
Backed by Pitango HealthTech and BHI. Small enough to move fast. Big enough ambition to transform an industry.
Don't see a perfect fit? We're always looking for exceptional people.
Clinical Customer Success Manager - Skilled Nursing
Contract|Remote|United States
Clinical Customer Success Manager - Skilled Nursing
Guardoc Health is looking for a Clinical Customer Success Manager with a strong background in skilled nursing, long-term care, or post-acute care.
This is a contract Customer Success role for someone who can become a trusted partner to the nurses, MDS coordinators, DONs, regional clinical leaders, and other clinical teams using Guardoc every day.
You’ll onboard skilled nursing facilities, help clinical teams incorporate Guardoc into their existing workflows, drive adoption and utilization, and make sure customers are getting measurable value from the platform.
This is not a traditional SaaS Customer Success role. You need to understand how a nursing facility actually operates, how clinical teams work, and the documentation and compliance pressures they manage every day.
A nursing background is strongly preferred. You’ll be speaking the same language as the people you support.
Key Responsibilities
- Own onboarding and ongoing success for skilled nursing and post-acute customers
- Build strong relationships with DONs, regional clinical leaders, administrators, MDS teams, and frontline nurses
- Lead customer launches, training, follow-up, and ongoing utilization reviews
- Train nurses, MDS coordinators, clinical leadership, and other users on Guardoc workflows
- Help facilities integrate Guardoc into their existing clinical and operational processes
- Monitor utilization and account health, identify barriers to adoption, and proactively intervene when facilities or users disengage
- Help clinical teams understand and act on Guardoc findings, recommendations, and workflows
- Translate clinical documentation, compliance, and workflow needs into clear feedback for Guardoc’s Product and Clinical teams
- Identify recurring customer challenges and opportunities to improve the product or customer experience
- Surface opportunities for expansion as customers adopt Guardoc and see value across additional facilities or clinical workflows
- Serve as the voice of the customer internally and help close the feedback loop between customers, Clinical, Product, and Engineering
Qualifications
- 3+ years of experience in skilled nursing, long-term care, post-acute care, clinical education, healthcare Customer Success, or a clinical nursing role
- Strong understanding of skilled nursing facility operations and clinical workflows
- Comfort working with clinical documentation, regulatory requirements, quality processes, and nursing workflows
- Ability to communicate credibly with frontline nurses, DONs, MDS coordinators, regional clinical leaders, and facility administrators
- Strong training, presentation, and relationship-building skills
- Ability to drive adoption and behavior change with busy clinical teams
- Strong organizational skills and consistent follow-through
- Ability to manage multiple customers, facilities, and priorities at the same time
- Comfortable working independently in a fast-moving, remote environment
Strongly Preferred
- Active or prior RN or LPN licensure
- Experience working directly in a skilled nursing facility
- DON, ADON, MDS Coordinator, nurse educator, quality, compliance, or regional clinical experience
- Familiarity with skilled nursing EHR systems such as PointClickCare, MatrixCare, or similar platforms
- Experience with clinical documentation, survey readiness, quality assurance, MDS, or regulatory compliance
- Prior SaaS, healthcare technology, implementation, or Customer Success experience
Clinical credibility and understanding of skilled nursing are more important to us than traditional SaaS Customer Success experience.
About Guardoc
Guardoc Health is building an AI clinical co-pilot for skilled nursing facilities.
Guardoc works alongside nursing teams to continuously review the clinical record, identify potential clinical and documentation risks, provide the supporting evidence, and route issues to the appropriate person for review.
Our goal is straightforward: help nursing teams catch more, spend less time on administrative clinical work, and give clinical leaders better visibility across their facilities.
What We Offer
- The opportunity to make a direct, real-world impact on nursing teams and resident care
- A hands-on role working with skilled nursing operators and clinical leaders across the country
- The opportunity to join a fast-growing, pre-Series A healthcare technology company
- Exposure to cutting-edge clinical AI and healthcare technology
- A small, collaborative team where customer feedback directly influences the product
- Significant ownership and the ability to help shape Guardoc’s Customer Success organization as we grow
- Flexible, remote working arrangements
How to Apply
Apply through the Guardoc careers page: Apply Now
Please include your resume or CV and, if applicable, your nursing licensure type and state.
We’d also like to hear briefly about your experience in skilled nursing or long-term care and a time you helped a clinical team adopt a new tool, technology, or workflow.
Sales Consultant (SNF)
Contract|Remote, United States
Sales Consultant (SNF)
A contract Sales Consultant role focused on the skilled nursing facility (SNF) and post-acute care market. You will build and own a pipeline of SNF operators and nursing groups, run the full sales cycle, and help facilities understand how Guardoc reduces citations and improves documentation quality. This is a high-ownership role for someone who knows the post-acute space and can sell into it.
Key Responsibilities
- Build and manage a pipeline of skilled nursing facility and post-acute customers
- Run the full sales cycle from prospecting through close
- Develop a deep understanding of SNF operations, compliance pressures, and buying processes
- Deliver product demos and articulate Guardoc's value to clinical and operations leaders
- Partner with Clinical and Customer Success teams for smooth handoffs
Qualifications
- 3+ years of B2B sales experience, ideally selling into healthcare or SNF/post-acute operators
- Track record of owning a pipeline and consistently closing deals
- Understanding of skilled nursing facility operations and regulatory environment
- Strong communication, negotiation, and self-management skills
Nice to Have
- Existing network among SNF operators, nursing groups, or post-acute leadership
- Experience selling health-tech, EHR, or compliance software
- Familiarity with value-based care and CMS quality measures
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Account Manager, Skilled Nursing
Full-time|Remote, United States
Account Manager, Skilled Nursing
A relationship-driven Account Manager role for someone who comes from the long-term care community and already has relationships inside skilled nursing facilities. You'll own and grow a book of owner/operator accounts, working directly with facility leadership to drive adoption, retention, and expansion — identifying pain points and partnering with the rest of the Guardoc team to develop and deliver solutions. Your network gives you instant credibility with operator leadership and lets you speak the language of both clinical operations and facility economics from day one. Compensation is a competitive base plus commission, structured around an on-target earnings (OTE) target with meaningful upside for performance.
Key Responsibilities
- Own a portfolio of SNF owner/operator accounts, serving as the primary relationship and point of accountability
- Open doors and build pipeline through existing relationships across business and clinical leadership at multi-facility operators
- Drive adoption and demonstrate value through reporting, ensuring each facility sees measurable impact on compliance and documentation quality
- Lead account reviews with operator leadership, translating platform results into the operational and financial outcomes operators care about
- Identify and close expansion opportunities across an operator's facility footprint
- Partner with Customer Success and Product to surface operator needs and reduce churn
- Represent Guardoc at industry and association events where SNF operators gather
Qualifications
- You come from the long-term care community, with established relationships inside skilled nursing operators
- You have worked in or sold into multi-facility SNF environments and understand regional operating structures, not just single buildings
- You speak the language of both clinical operations and facility economics, including labor and staffing realities
- You have a track record of building trust with operator decision-makers and turning relationships into outcomes
- You are self-directed, organized, and comfortable owning a book of business end to end
How to Apply
- Submit your resume and a paragraph for why you would be a great fit to careers@guardoc.health.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Product Manager
Full-time|Tel Aviv, Israel (4 days on-site)
Product Manager
A hands-on, AI-first Product Manager role on the Product team, reporting to the VP Product. This is an execution-focused role: you will use AI to move faster across discovery, analysis, specifications, decision-making, and delivery, while translating product strategy, customer needs, and technical requirements into shipped product capabilities.
Key Responsibilities
- Lead initiatives from definition through development, release, adoption, and iteration
- Work closely with Engineering, Clinical, Design, and Customer Success to keep teams aligned and moving quickly
- Understand complex clinical workflows and make practical, well-reasoned tradeoffs
- Own product specifications, prioritization, scope management, and launch follow-through
- Use Claude to build lightweight POCs that validate new product concepts
- Independently push small, low-risk product changes when appropriate
Qualifications
- 3-4+ years of Product Management experience in B2B SaaS, healthtech, AI, or workflow-heavy products
- Strong hands-on execution skills, including product specifications, prioritization, scope management, delivery, and launch follow-through
- AI-native product operator who uses Claude and similar tools daily to rapidly prototype new concepts, validate product hypotheses, and independently ship small, well-scoped product improvements
- Strong clinical judgment, technical fluency, and credibility with customers
- Excellent analytical, communication, and cross-functional collaboration skills
- Customer-oriented, detail-driven, low ego, and comfortable in a fast-moving startup
- High-level written and spoken English
How to Apply
- Submit your resume to careers@guardoc.health.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Our Stack
How We Work
Passion & Mission Obsession
Bring the fire, and fuel every decision with an unwavering focus on our customers and mission.
Team First: Zero Ego & No Politics
Prioritize collective success, and build each other up.
Ownership & Accountability
We set high standards, hold ourselves to our commitments, and learn from every outcome.
Radical Transparency & Integrity
Be incredibly honest, and let the best ideas win, regardless of where they come from.
Bias for Action
Self-starter, move fast, and create solutions to problems.
Let's Talk
Send your CV and a short note about what excites you.