Join Guardoc
We're a small, fast-moving team building AI-powered clinical compliance tools for post-acute care. If you want to work on meaningful problems with direct impact on patient safety — we want to hear from you.
Build Something That Matters
Real Impact
Every feature you ship directly improves documentation quality at nursing facilities. Fewer citations. Safer residents. Happier nurses.
Hard Problems
Clinical AI, real-time EHR integration, regulatory compliance engines, and distributed team workflows. This isn't another CRUD app.
Small Team
Backed by Pitango HealthTech and BHI. Small enough to move fast. Big enough ambition to transform an industry.
Don't see a perfect fit? We're always looking for exceptional people.
Clinical Customer Success Manager - Skilled Nursing
Contract|Remote|United States
Clinical Customer Success Manager - Skilled Nursing
We are seeking a Customer Success Manager with a strong nursing background and direct experience in skilled nursing or long-term care environments.
The Customer Success Manager owns the end-to-end customer experience, from implementation through ongoing adoption, utilization, and account management.
This role ensures Guardoc delivers consistent, measurable value to nurses, Directors of Nursing (DONs), Chief Nursing Officers (CNOs), regional leaders, and clinical teams by simplifying workflows, reducing friction, and driving sustainable behavior change.
You will be accountable for successful implementations, user proficiency, customer engagement, utilization, and overall customer satisfaction.
This is a hands-on, customer-facing role requiring someone who understands the realities of nursing operations, can build credibility with clinical leadership, and is comfortable driving change in busy healthcare environments.
You will also serve as the voice of the customer internally, working closely with our Clinical, Product, and Engineering teams.
Key Responsibilities
Implementation and Training
- Lead customer implementations from preparation through go-live, ensuring readiness and confidence at launch.
- Deliver effective training to frontline nursing staff, DONs, and regional leadership.
- Ensure customers understand Guardoc's clinical workflows, recommendations, and expected actions.
- Establish strong working relationships with facility leadership and clinical teams.
Adoption and Utilization
- Own customer adoption, engagement, and utilization metrics.
- Monitor utilization patterns, identify gaps in engagement, and proactively address barriers.
- Work directly with facility leadership to reinforce accountability and consistent use of Guardoc.
- Help clinical teams incorporate Guardoc into their daily nursing workflows.
- Identify opportunities to improve clinical engagement and operational outcomes.
Customer Relationship Management
- Serve as the primary point of contact for assigned customers following implementation.
- Build trusted relationships with DONs, CNOs, regional clinical leaders, and other stakeholders.
- Conduct regular customer check-ins, performance reviews, and follow-up meetings.
- Identify and resolve issues that could affect customer satisfaction, retention, or adoption.
- Proactively manage account health and support long-term customer success.
Ongoing Customer Operations
- Troubleshoot workflow and usability challenges.
- Coordinate with internal teams to resolve customer issues and escalate systemic problems.
- Help customers understand and act on identified clinical and documentation risks.
- Support ongoing training as staff and facility leadership change.
Voice of the Customer
- Capture and synthesize customer feedback to identify recurring challenges and improvement opportunities.
- Advocate for customer needs while balancing scalability and standardization.
- Collaborate with Clinical, Product, and Engineering teams to improve the user experience.
- Translate frontline nursing feedback into actionable recommendations.
Qualifications
- More than 3 years of hands-on nursing experience (RN or LPN required).
- Direct experience working in skilled nursing facilities (SNFs), nursing homes, or long-term care settings.
- Previous experience in Customer Success, Clinical Implementation, Clinical Education, or healthcare technology.
- Strong understanding of nursing documentation, clinical workflows, and the operational challenges faced by skilled nursing facilities.
- Experience working with DONs, nursing leadership, and frontline clinical staff.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong organizational skills with the ability to manage multiple customers and priorities independently.
- Comfortable using technology, learning new software, and training others.
- Demonstrated ability to solve problems, build trust, and drive changes in clinical practice.
- Ability to work independently in a remote, fast-paced startup environment.
Preferred Qualifications
- Experience as a DON, ADON, Unit Manager, Clinical Nurse Manager, or Regional Clinical Leader.
- Familiarity with skilled nursing EMR systems and clinical documentation requirements.
- Experience implementing technology or improving workflows in healthcare settings.
- Knowledge of regulatory compliance, survey readiness, and quality improvement in skilled nursing facilities.
- Experience working with healthcare SaaS or AI-enabled clinical technology.
What Success Looks Like
- Customers successfully implement Guardoc and achieve strong adoption.
- Nurses and clinical leaders consistently incorporate Guardoc into their daily workflows.
- High customer engagement and utilization across assigned facilities.
- Strong relationships with facility and regional leadership.
- Customer issues are identified early and resolved efficiently.
- Customers recognize measurable improvements in clinical workflows and reduced administrative burden.
- Customer feedback contributes to continuous product improvement.
About Guardoc
Guardoc Health is transforming how skilled nursing facilities manage clinical documentation, compliance, and nursing workflows through AI.
Our mission is to give nurses more time to care for residents by eliminating unnecessary administrative work and helping clinical teams stay ahead of potential issues.
Why Join Guardoc?
At Guardoc, you'll help bring practical AI into the hands of nurses and clinical teams, where it can make a meaningful difference every day.
You'll work directly with healthcare leaders, help facilities improve their clinical operations, and play an important role in shaping how AI is adopted in skilled nursing.
We're a growing company looking for people who understand nursing, embrace technology, take ownership, and want to make an impact.
What We Offer
- The opportunity to make a direct, real-world impact on nursing teams and resident care
- A hands-on role working with skilled nursing operators and clinical leaders across the country
- The opportunity to join a fast-growing, pre-Series A healthcare technology company
- Exposure to cutting-edge clinical AI and healthcare technology
- A small, collaborative team where customer feedback directly influences the product
- Significant ownership and the ability to help shape Guardoc’s Customer Success organization as we grow
- Flexible, remote working arrangements
How to Apply
Apply through the Guardoc careers page: Apply Now
Please include your resume or CV and, if applicable, your nursing licensure type and state.
We’d also like to hear briefly about your experience in skilled nursing or long-term care and a time you helped a clinical team adopt a new tool, technology, or workflow.
Customer Success Admin
Full-time|Remote|United States
Customer Success Admin
We're looking for a highly organized Customer Success Admin to keep our Customer Success and Sales operations running smoothly. You'll own scheduling, reporting, CRM hygiene, and follow-ups, so our team can stay focused on customers. This is a hands-on role for someone who loves getting details right and keeping things moving.
Key Responsibilities
Customer Success Operations
- Schedule Launch Fuel sessions for facilities on launch day
- Manage the team calendar
- Pull and quality-check report data for the Wednesday and Friday utilization reports
- Keep CSU notes up to date
- Prepare follow-up emails to customers on open issues
- Add follow-ups in Slack for the team to action
Sales Operations
- Update HubSpot with sales information
- Manage contracts and keep contract records current in HubSpot
General Admin
- Take on time-consuming one-off projects as they come up
- Keep company mail flowing, including coordinating mail forwarding
Qualifications
- 2+ years of experience in an administrative, operations, or customer success support role
- Hands-on experience with a CRM (HubSpot preferred)
- Comfortable with Google Workspace, Slack, and pulling data into reports
- Exceptional attention to detail and strong organizational skills
- Clear, professional written communication
- Ability to manage multiple priorities independently in a remote, fast-paced startup environment
Preferred Qualifications
- Experience in healthcare, skilled nursing, or healthcare SaaS
- Experience supporting contract management or sales operations
What Success Looks Like
- Launch Fuel sessions are scheduled on time for every launch
- Utilization reports go out accurate and on schedule every Wednesday and Friday
- HubSpot and contract records are always current
- Customer open issues are followed up promptly, and nothing falls through the cracks
About Guardoc
Guardoc Health is transforming how skilled nursing facilities manage clinical documentation, compliance, and nursing workflows through AI.
Our mission is to give nurses more time to care for residents by eliminating unnecessary administrative work and helping clinical teams stay ahead of potential issues.
Why Join Guardoc?
At Guardoc, you'll help bring practical AI into the hands of nurses and clinical teams, where it can make a meaningful difference every day. We're a growing company looking for people who take ownership and want to make an impact.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Sales Consultant (SNF)
Contract|Remote, United States
Sales Consultant (SNF)
A contract Sales Consultant role focused on the skilled nursing facility (SNF) and post-acute care market. You will build and own a pipeline of SNF operators and nursing groups, run the full sales cycle, and help facilities understand how Guardoc reduces citations and improves documentation quality. This is a high-ownership role for someone who knows the post-acute space and can sell into it.
Key Responsibilities
- Build and manage a pipeline of skilled nursing facility and post-acute customers
- Run the full sales cycle from prospecting through close
- Develop a deep understanding of SNF operations, compliance pressures, and buying processes
- Deliver product demos and articulate Guardoc's value to clinical and operations leaders
- Partner with Clinical and Customer Success teams for smooth handoffs
Qualifications
- 3+ years of B2B sales experience, ideally selling into healthcare or SNF/post-acute operators
- Track record of owning a pipeline and consistently closing deals
- Understanding of skilled nursing facility operations and regulatory environment
- Strong communication, negotiation, and self-management skills
Nice to Have
- Existing network among SNF operators, nursing groups, or post-acute leadership
- Experience selling health-tech, EHR, or compliance software
- Familiarity with value-based care and CMS quality measures
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Account Manager, Skilled Nursing
Full-time|Remote, United States
Account Manager, Skilled Nursing
A relationship-driven Account Manager role for someone who comes from the long-term care community and already has relationships inside skilled nursing facilities. You'll own and grow a book of owner/operator accounts, working directly with facility leadership to drive adoption, retention, and expansion — identifying pain points and partnering with the rest of the Guardoc team to develop and deliver solutions. Your network gives you instant credibility with operator leadership and lets you speak the language of both clinical operations and facility economics from day one. Compensation is a competitive base plus commission, structured around an on-target earnings (OTE) target with meaningful upside for performance.
Key Responsibilities
- Own a portfolio of SNF owner/operator accounts, serving as the primary relationship and point of accountability
- Open doors and build pipeline through existing relationships across business and clinical leadership at multi-facility operators
- Drive adoption and demonstrate value through reporting, ensuring each facility sees measurable impact on compliance and documentation quality
- Lead account reviews with operator leadership, translating platform results into the operational and financial outcomes operators care about
- Identify and close expansion opportunities across an operator's facility footprint
- Partner with Customer Success and Product to surface operator needs and reduce churn
- Represent Guardoc at industry and association events where SNF operators gather
Qualifications
- You come from the long-term care community, with established relationships inside skilled nursing operators
- You have worked in or sold into multi-facility SNF environments and understand regional operating structures, not just single buildings
- You speak the language of both clinical operations and facility economics, including labor and staffing realities
- You have a track record of building trust with operator decision-makers and turning relationships into outcomes
- You are self-directed, organized, and comfortable owning a book of business end to end
How to Apply
- Submit your resume and a paragraph for why you would be a great fit to careers@guardoc.health.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Product Manager
Full-time|Tel Aviv, Israel (4 days on-site)
Product Manager
We are looking for a hands-on, AI-first Product Manager to join the Product team and report to the VP Product. This is an execution-focused role responsible for using AI to move faster across discovery, analysis, specifications, decision-making, and delivery, while translating product strategy, customer needs, and technical requirements into shipped product capabilities.
You will work closely with Engineering, Clinical, Design, and CS to lead initiatives from definition through development, release, adoption, and iteration. You will understand complex clinical workflows, make practical tradeoffs, and keep teams aligned and moving quickly.
You should combine strong clinical workflow understanding with technical fluency and customer-facing confidence. You should also be able to use Claude to build lightweight POCs that validate new product concepts, and to independently push small, low-risk product changes when appropriate.
Qualifications
- 4+ years of Product Management experience in HealthTech, AI, and workflow-heavy products.
- Strong hands-on execution skills, including product specifications, prioritization, scope management, delivery, and launch follow-through.
- AI-native product operator who uses Claude and similar tools daily to rapidly prototype new concepts, validate product hypotheses, and independently ship small, well-scoped product improvements, while bringing strong clinical judgment, technical fluency, and credibility with customers.
- Familiarity with U.S. health care regulations.
- Excellent analytical, communication, and cross-functional collaboration skills.
- Customer-oriented, detail-driven, low ego, and comfortable in a fast-moving startup.
- High-level written and spoken English.
About Guardoc
We are building the clinical system of action for post-acute care. Our workflow-embedded AI nurse co-pilot enables nurses to focus on care, not admin work. We are starting with clinical compliance and documentation, with a broader vision of becoming the clinical system of action supporting nurses and operators across post-acute care.
Our mission is to remove barriers to human-to-human care.
We're located in Tel-Aviv and work 4 days a week from the office.
Our culture: Mission obsession • Team first • Ownership • Transparency • Bias for action
How to Apply
- Submit your resume to careers@guardoc.health.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Office Admin and Hiring Manager
Full-time|Tel Aviv, Israel (4 days on-site)
Office Admin and Hiring Manager
Guardoc Health is an AI-powered clinical intelligence company making a real impact in the world. By helping care teams make better, faster decisions through automation and data, Guardoc is improving patient care and clinical operations at scale.
We're looking for a sharp, organized, AI-native operator to keep our Tel Aviv office running, our invoices moving, and our hiring, onboarding and offboarding on track. You'll be the person who makes sure nothing falls through the cracks: every candidate gets a timely answer, every new hire is productive from day one, every leaver exits cleanly, and every invoice is issued, tracked and filed. You don't just use AI tools; you build them into how the work gets done.
This is a full-time role located in Tel Aviv, 4 days on-site, reporting to the Director of Business Operations.
Key Responsibilities
Office Operations
- Manage the Tel Aviv office day to day: supplies, groceries, vendors, maintenance, and the office budget.
- Organize team events, holidays, birthdays and visits from US colleagues.
Invoices and Finance Administration
- Issue customer invoices, track receivables and follow up on overdue payments.
- Process vendor invoices and payment requests, route them for approval and keep records organized for accounting.
- Support month-end with the outside accountant and keep financial documents filed and audit-ready.
Hiring
- Run the hiring process day to day: publish roles, source candidates, screen CVs against role criteria, and keep every candidate logged in our recruiting pipeline.
- Schedule HR phone screens and interviews, coordinate interview panels, and send candidate communications on time at every stage.
- Run reference checks and prepare offer and employment-agreement paperwork for management approval.
Onboarding and Offboarding
- Own the onboarding/offboarding process end to end, from signed contract through pre-boarding paperwork, equipment, workspace, accounts and access requests.
- Resignation/termination paperwork, final payroll inputs, equipment return, knowledge handover, exit interview, and confirmed removal of all system access with managers.
- Maintain the Israel and US onboarding checklists and role onboarding kits, and keep them current.
Qualifications
- 2–4 years of experience in office management, HR or people operations, recruiting coordination, or business administration.
- Hands-on experience with recruiting coordination and running onboarding and offboarding processes.
- Experience with invoicing, accounts payable/receivable or bookkeeping support.
- Strong organization, follow-through and checklist discipline; able to manage many open threads at once.
- Discretion and sound judgment with confidential employee and financial data.
- Comfortable with Google Workspace, Slack and task or pipeline tools (Monday.com or similar).
- Excellent written and verbal English and Hebrew.
Nice to Have
- Hands-on, daily use of AI tools in your work, with concrete examples of processes you sped up or automated.
- Experience with LinkedIn Recruiter or an ATS.
- Experience working with US-based teams across time zones.
- Familiarity with QuickBooks or Israeli invoicing systems.
How to Apply
- Submit your resume to careers@guardoc.health.
What We Offer
- Huge real-life impact on people's health and well-being
- Amazing opportunity to join a (pre) Series A team, company, and products
- Innovative projects: work on cutting-edge health technology solutions
- Collaborative environment: a small, tight-knit team that values innovation
- Professional growth: continuous learning and development opportunities
- Flexible working arrangements
Our Stack
How We Work
Passion & Mission Obsession
Bring the fire, and fuel every decision with an unwavering focus on our customers and mission.
Team First: Zero Ego & No Politics
Prioritize collective success, and build each other up.
Ownership & Accountability
We set high standards, hold ourselves to our commitments, and learn from every outcome.
Radical Transparency & Integrity
Be incredibly honest, and let the best ideas win, regardless of where they come from.
Bias for Action
Self-starter, move fast, and create solutions to problems.
Let's Talk
Send your CV and a short note about what excites you.